1.1. The item will be checked and diagnosed based on the problem described by the customer.
1.2. Any additional faults found during diagnosis will be informed to the customer with an updated estimate before proceeding.
2.1. The customer is responsible for backing up all important data before giving the device for repair.
2.2. We will take care, but we are not responsible for any data loss, software loss, or settings being changed during repair, formatting, or OS installation.
3.1. The customer must inform us if the device is under manufacturer warranty.
3.2. We may need system passwords or lock codes to test the device. If not provided, full testing may not be possible and we are not liable for undetected issues.
4.1. A diagnostic fee may be charged if the customer declines repair after the estimate: Rs. 1500.00 (if applicable).
4.2. All repair charges will be informed and approved by the customer before work is started.
4.3. Estimates are approximate. Final charges may vary slightly depending on actual parts and work required (customer will be informed of major changes).
5.1. All replaced parts may be:
New / Compatible / Refurbished (as agreed with customer).
5.2. Warranty on parts and service, if any, is:
Hardware parts: ______ days/months from date of delivery.
Service (labour): 7 days from date of delivery.
5.3. Warranty covers only the specific part/service repaired or replaced, not the whole device.
5.4. Warranty is void if:
Device is physically damaged, burnt, liquid damaged, mishandled, or repaired by another shop.
Seals/stickers put by us are removed or tampered.
6.1. If the device cannot be repaired or the customer declines repair, inspection/diagnostic charges may apply.
6.2. In some cases, the device may stop working completely during testing/repair due to existing faults or weak components. We are not responsible for such failures when no negligence is involved.
7.1. Estimated time for repair will be informed, but it may change depending on part availability and fault complexity.
7.2. We are not liable for any loss or damage (business loss, time loss, etc.) caused by delay in repair.
8.1. The original receipt/ticket must be presented to collect the device.
8.2. If the device is not collected within 14 days after repair completion / estimate given, storage charges may apply.
8.3. If not collected within 30 days, the shop reserves the right to dispose of or sell the device to recover repair/storage costs. No separate notice will be given.
9.1. Existing physical damage (cracks, dents, missing screws, etc.) will be noted at the time of receiving.
9.2. Very fragile devices or already damaged devices may get worse during opening/repair. We will take care, but we are not responsible for such unavoidable damage.
10.1. The maximum liability of the shop for any claim will not exceed the repair charge paid by the customer.
10.2. We are not responsible for any indirect, incidental, or consequential loss (data, profit, business, etc.).